PRIVACY POLICY

We, the Brook Waimārama Sanctuary Trust, (the Sanctuary) (we, us or our) respects your right to privacy and understand that protecting your personal information is important. We comply with the New Zealand Privacy Act 2020 (Privacy Act) when handling personal information. This Privacy Policy explains how we collect, hold, use, disclose and protect your personal information.

COLLECTION OF YOUR INFORMATION

We, the Brook Waimārama Sanctuary Trust, (the Sanctuary) collect information about you through our website in an effort to improve your shopping experience, as well as to communicate with you about the Brook Waimārama Sanctuary (BWS). We release account and other personal information only when we believe release is appropriate to comply with law; facilitate court proceedings; enforce or apply our terms and conditions; or protect the rights, property, or safety of BWS, our users, or others.

TYPES OF INFORMATION COLLECTED

We may collect personal information from you when you register with our website, place an online order, save your information with us online via a form embedded in our website, contact us with a question or concern, or participate in a competition or promotion. including:

your name, and contact details including your email address, phone number, and postal address
your social media handles
your credit card or payment details (encrypted through STRIPE our third party payments processor)
information you provide to us through forms, competitions etc.
images or artworks created by you and submitted to us as part of Sanctuary competitions or promotions
details about products or services your have purchased through our website
additional personal information that you provide to us, directly or indirectly, through your use of our services, associated applications, associated social media platforms and/or accounts from which you permit us to collect information

HOW WE COLLECT PERSONAL INFORMATION

We collect personal information in a variety of ways, including:

Directly: We collect or update personal information which you directly provide to us, including: when you take-out or renew a Sanctuary membership subscription, through the ‘contact us’ form on our website, or your online request to go on our mailing list or when you request our assistance via email, over the telephone].
Indirectly: We may collect personal information which you indirectly provide to us while interacting with us, such as [when you use our website, in emails, over the telephone and in your online enquiries].

HOW WE USE YOUR INFORMATION

We may use your collected information in the following ways:

to process and fulfil your order, including sending emails to confirm your order status and shipment, along with customary business communications
to communicate with you and to send you information by email, postal mail or other means about our products, services and the Sanctuary, where you agree to receive such information.
to enable you to access and use our services;
to provide our services to you, including to: dispatch and deliver our products to you, register your attendance at our events,
to enable you to access and use our associated applications, such as booking tours using third party software, and guided Sanctuary walks;
to contact and communicate with you about our services;
for internal record keeping, administrative, invoicing and billing purposes;
for analytics, market research and business development, including to operate and improve our services, associated applications;
for advertising and marketing, including to send you notices and newsletters
to comply with our legal obligations and resolve any disputes that we may have;
if you have applied for employment with us; to consider your employment application; and
if otherwise required or authorised by law.

SECURITY

You can be assured of secure payment with STRIPE for credit card transactions.

We do not store your credit card details online. All credit card transactions are processed online in real time and protected by industry standard security standards.

PRIVACY OF OUR EMAIL LISTS

We do not sell, rent, loan, trade, or lease contact details of people on our lists to anyone.

UNSUBSCRIBE POLICY

Our eNews and FanTales newsletters are sent out periodically, but if you no longer wish to receive these newsletters simply use the ‘unsubscribe’ link located at the bottom of our email communications, and you will be automatically unsubscribed.

WHAT ARE COOKIES?

Cookies are small files that are placed on your PC, phone or other web enabled device when you visit the BWS website. They are not harmful and do not contain any confidential information such as your home address, date of birth or credit card details. Cookies are an essential part of how our site works. Some of these cookies are required by our site to enable you to transact whilst other cookies enable us to give you an enhanced, personalised web experience. By using our site, you also consent to the use of these cookies.

BWS USES COOKIES ON OUR SITE FOR THE FOLLOWING REASONS:

To store the content of your online shopping bag whilst you browse the site and to complete an order.
To record the areas of the website that you have visited, products you have viewed and time spent browsing, as well as the products you purchased. BWS uses this information to help make the website more user friendly, develop our site design and to continuously improve the quality of the service we provide.
We also offer you the facility to share your experience on our site through social sites such as facebook and instagram. By using these features, you are also consenting to allow cookies from these providers. More information about how these providers use cookies can be found at their websites.

ARE COOKIES SAFE?

Yes. The information stored in cookies is safe and anonymous. They do not contain any information which could personally identify you and your account security is never compromised.

CAN I TURN OFF COOKIES?

BWS uses cookies to ensure that we provide the best possible standard of service to our online customers. However, as part of our privacy and security policy, we require your consent to use them. To withdraw your consent, or if you want to be notified each time a cookie is about to be used, you should amend the settings provided in your web browser to prevent us from storing cookies on your computer’s hard drive. It must be noted that if you choose not to consent to the use of cookies, you may still browse the website, but the user will be unable to log in or make a purchase.